At Black Vanilla, we aim to provide a smooth and reliable delivery experience for every order.
Order Processing
- Orders are processed after confirmation of all order details.
- Once your order has been prepared and shipped, you will receive updates regarding your delivery status.
Delivery Time
Delivery times may vary depending on your location. Estimated delivery times are:
- Within Cairo & Giza: 2–5 business days
- Other governorates: 3–7 business days
Please note that delivery times may vary during holidays, promotions, or unexpected circumstances.
Delivery Information
To ensure successful delivery, please provide accurate information including:
- Full name
- Phone number
- Complete delivery address
Our delivery team may contact you to confirm your order details before shipping.
Order Changes & Cancellation
Any changes to your order must be requested before the order is shipped. Once the order has been dispatched, changes or cancellations may not be possible.
Delivery Issues
If you experience any issue with your delivery, please contact us through WhatsApp or Instagram, and our team will assist you.