Refund & Replacement Policy

At Black Vanilla, we are committed to providing high-quality fragrances and ensuring that your order arrives in perfect condition.

Refund Policy

Due to the nature of our products, all purchases are final and cannot be refunded after the order has been completed.

We do not accept refund requests for:

• Change of mind
• Wrong product selection
• Personal preference regarding fragrance scent
• Used or opened products

Please make sure to review your order details carefully before confirming your purchase.

Replacement Policy

We offer replacements only in the following cases:

• The product arrives damaged
• The wrong item was delivered
• The product has a manufacturing defect

To request a replacement, please contact us within 24 hours of receiving your order and provide:

• Order details
• Photos or videos showing the issue
• A description of the problem

After reviewing your request, we will assist you with the replacement process if it meets our policy requirements.

Important Notes

• Products must be unused and in their original packaging.
• Opened or used fragrances cannot be replaced unless there is a confirmed manufacturing issue.
• Replacement availability is subject to product stock.